3 AREAS TECHNOLOGY-ORIENTED
A shared heritage of values and expertise
High computer specialization, synergic design approach, and innovation culture are the shared values within the M&C Solution Canter, where they collaborate with 3 areas of excellence with multidisciplinary managerial skills, coupled with the great desire to take customers on the road to technological growth, improve their competitiveness on the market, enhance their activities and accelerating business processes, in a more dynamic and interactive way.
It is the area dedicated to specialist support. Teams work both centrally and at the locations of each customer throughout the country. Within the area, Software Control Distribution services are also delivered to manage the entire lifecycle of basic software installed on workstations, and Asset Management for managing all corporate items.
This is the specialized area in Consulting for toolkit and procedures of IT-Service Management with functional (ITSM, ITIL, PMI) and instrumental (BMC, HP, CA, Microsoft, .NET) process skills. Component resources are certified on different typologies and processes, including ITIL products and best practices.
END USER SUPPORT
It is the area dedicated to customer service, is comprises of a team of highly trained and experienced technicians, constantly up to date, with continuous training focused on both technological and customer-specific perspectives. The service operates through remote control of PdL with tools available at the "Service Desk" Competence Center.